New User / Repair

New User / Repair most commonly utilizes a will-call application rather than an on-demand dispensing solution. Will-call is implemented using lockers that are electronically controlled through a web interface. The exact way this would be implemented within your organization depends on your current processes and how the current system could be adapted and integrated into existing processes.

For this example, let’s say an employee contacts the help desk to report a laptop failure. The employee needs a new laptop, which is re-imaged with their latest backup. The helpdesk could provide a one-time use code that allows the employee to open a specific locker, pre-stocked with replacement laptop. The employee would access the locker and take the replacement laptop.

By pre-stocking and distributing items from these on demand IT supply vending machines located throughout the organization’s worksite, time is saved and work interruptions are minimized on both the side of the helpdesk personnel as well as the employee requesting service. This solution allows helpdesk / phone support personnel to be centralized. In the case of a new user requiring more than just one piece of equipment the same approach could be used, however the locker would contain a “start-up kit” rather than just a single item.

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Step-by-Step Process Flow

1

Laptop Failure

Employee experiences a laptop failure and requires a replacement laptop to continue working
2

Contact Help Desk

Employee contacts the help desk / submits a new ticket to the help desk with the request for a replacement laptop.
3

Help Desk Validates

Help desk validates the request, re-images a replacement laptop with the latest backup, and places the replacement laptop in the locker. Help desk then issues a one-time use code to employee in order to access the specific locker that was pre-stocked with the replacement laptop.
4

Code is Entered and Authenticated

Employee enters unique one-time use code at the locker control panel. Machine sends code to verify authentication and if the code is value, the session continues, otherwise the session terminates.
5

Product Retrieval

System opens the correct locker and the employee retrieves the replacement lap.
6
Information Sends to Database
Transaction information is sent to the database:
- Time and date
- Account, site, machine
- Locker used
- Trouble ticket number
7

Session Ends

End the session

Industries

You manage your most valuable assets: Your Employees. IDS takes care of the rest.

IDS specializes in equipping organizations across numerous industry verticals with innovative, controlled dispensing solutions in order to maintain efficiency and security 24/7/365.

Supply Chain Management

Manufacturing & Distribution Center

Enterprise & Corporate

Leisure & Hospitality

Education & Universities

Retail – Food Service & Restaurants

Retail – BOPIS and B2C eCommerce

Retail – Gym & Fitness

Emergency Medical Services

What Customers Are Saying About IDS IT Asset Management Software

"IDS machines are versatile and lockers allow us flexibility to offer larger items like protein bags. There are many benefits over other suppliers. IDS provides value through in-house financing with competitive rates, its service entity network, and backend software that’s easy to use. IDS has the capacity to scale with us as we grow."

Taryn Watson, President – The WOD Market

"If there is an incident overnight and a critical piece of equipment is needed, whether it breaks or it’s used on a patient, they will be able to get it immediately."

Michael Baker, Chief of EMS - Tulsa Fire Department

"Our vending machines are great and perform like they’re brand new. IDS is the perfect solution and working with them is a very positive experience. We evaluated other suppliers, and IDS had the best technological solution. The machines are embraced by the team and popular in the office."

Daniel Bolens, Desktop Services Specialist – JAMF Software

"The report tells me what I need to know, how many are expiring, where they are located and the name of the medication. I really like that I can run the report for 90 or more days because I order replacement medications 3-4 months in advance, plus my regular stock… so I know I won’t run out. Now instead of having to do a count by hand at the end of the month or so I check them in when I receive them and simply run the reports I need."

Capt Beth Hines - Onslow County EMS

"The integration of IDS’ iQ Technology software with our existing point-of-sale (POS) system drives the success of our 300 machine healthy vending program. Plus, the software’s real-time reporting and alerts allows us to manage the program efficiently and effectively. In the 2016-17 school year alone over $1.2M of revenue was generated by the machines."

Julie Hedine, Pasco County School District

"IDS vending machines have truly transformed our organization. I used to be inundated with requests for IT peripherals and other office supplies, but since implementing the vending machines these requests have dropped to almost none. Plus, employees love that they can access all the supplies they need 24/7 without waiting for assistance from the IT staff and now the IT team spends much less time setting up things. Our breakeven occurred after only five months - the ROI is amazing!"

Kyle Williams, IT Support Specialist - GoSpotCheck

"The cost reduction we realized once we had implemented IDS’ UCapIt solution is a big benefit to us. We spend less time doing the manual count and the paperwork to keep track of the physical inventory. Plus, we receive notifications from the web service that allow us to track all of our equipment, certifications and product in real-time. With IDS’ UCapIt, we were able to reduce inventory time and save money. IDS’ UCapIt system is extremely easy to use and manage. I would recommend the system to other agencies that are looking to reduce costs and efficiently increase their inventory tracking capabilities."

Rich Tvelia, EMT-CC - Mastic Beach Ambulance Company

New User / Repair

Step-by-Step Process Flow

Laptop Failure

Contact Help Desk

Help Desk Validates

Code is Entered and Authenticated

Product Retrieval

Information Sends to Database

Session Ends